Privacy Policy
Last updated: 1 June 2025
1. Introduction
(ACN 936 284 758, ABN 49 936 284 758), trading as Elmariscourt, is the operator of the hotel-casino located at , and the owner of the website available at elmariscourt.com (the "Website"). In this Privacy Policy we are referred to as "we", "us" or "our".
We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy explains what personal information we collect through the Website, why we collect it, how we use and disclose it, how long we keep it, and what rights you have in relation to it.
Please read this Privacy Policy carefully before submitting any information through the Website. By continuing to use the Website you acknowledge that you have read and understood this policy.
2. Data Controller
The entity responsible for your personal information is:
| Legal entity | |
|---|---|
| ACN | 936 284 758 |
| ABN | 49 936 284 758 |
| Registered address | |
| Privacy contact | privacy@elmariscourt.com |
If you have any questions or concerns about how your personal information is handled, you are welcome to contact us at the email address above.
3. Information We Collect
We collect personal information only to the extent necessary to operate the Website and to respond to your enquiries and reservation requests. The categories of information we may collect are set out below.
3.1 Information You Provide Directly
- Contact and identity details — your full name, email address, telephone number and postal address when you submit an enquiry form or reservation request on the Website.
- Reservation details — preferred check-in and check-out dates, number of guests, room type preferences, and any special requests or accessibility requirements you choose to disclose.
- Correspondence content — the content of any message you send to us through the Website's contact forms.
- Age verification information — where our casino facilities are relevant to your enquiry, we may ask you to confirm that you are aged 18 or over, in accordance with applicable law.
- Special-category personal data — on occasion you may voluntarily disclose special-category personal data within the free-text fields of a form (for example, within an accessibility request). We handle any such information with heightened care and use it only for the purpose for which you provided it.
3.2 Information Collected Automatically
When you visit the Website, certain technical information is collected automatically by our web hosting infrastructure and any analytics tools in use. This may include:
- Your Internet Protocol (IP) address;
- Browser type, version and language setting;
- Operating system and device type;
- Referring website address (if any);
- Pages viewed, links clicked and time spent on each page;
- Date and time of each visit; and
- Cookies and similar tracking technologies — see Section 6 (Cookies and Similar Technologies) below for further detail.
Where this automatically collected information cannot reasonably be used to identify you as an individual, it is treated as non-personal information. If it can be combined with other data to identify you, we treat the combined dataset as personal information.
3.3 Information We Do Not Collect Through the Website
We do not collect payment card numbers, bank account details or other financial credentials through the Website. Any payment processing that may ultimately be required will take place through secure channels that are not operated by us on elmariscourt.com.
4. Purposes for Which We Use Your Information
We use the personal information we collect for the following purposes. Where the Privacy Act 1988 requires us to identify a lawful basis, the applicable basis is noted alongside each purpose.
| Purpose | Description | Lawful basis |
|---|---|---|
| Responding to enquiries | To read, process and reply to messages and questions submitted through the Website's contact forms. | Our legitimate interests in operating the Website and providing customer service; or your consent where indicated. |
| Processing reservation requests | To receive, evaluate and follow up on accommodation reservation requests submitted through the Website. | Steps taken at your request prior to entering into a contract, and performance of a contract with you. |
| Website operation and improvement | To monitor Website performance, diagnose technical faults, understand how visitors navigate the Website, and make improvements to content and user experience. | Our legitimate interests in maintaining and improving the Website. |
| Security and fraud prevention | To detect, investigate and prevent fraudulent activity, abuse or other conduct that would harm us, our guests or third parties. | Our legitimate interests in protecting the integrity of the Website and our business; compliance with applicable law. |
| Legal and compliance obligations | To comply with our obligations under Australian law, including applicable responsible-gaming requirements, record-keeping obligations and responses to lawful requests from government authorities. | Compliance with a legal obligation. |
| Direct marketing (opt-in only) | To send you promotional communications about Elmariscourt if you have separately opted in to receive such communications. | Your consent, which you may withdraw at any time (see Section 9). |
We will not use your personal information for any purpose that is incompatible with the purposes described in this section without first obtaining your consent or being otherwise authorised to do so by law.
5. Disclosure of Your Information
We do not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share your information only in the circumstances described below.
5.1 Service Providers
We engage third-party service providers that assist us in operating the Website and delivering our services, including:
- Web hosting and content delivery providers;
- Email delivery infrastructure providers;
- Website analytics providers; and
- IT support and maintenance providers.
These providers are permitted to use your personal information only to provide services to us and are required to protect it in accordance with applicable privacy law. We take reasonable steps to ensure that our service providers handle personal information consistently with the APPs.
5.2 Legal and Regulatory Disclosures
We may disclose your personal information to government agencies, law enforcement bodies or other third parties where we are required or authorised to do so by law, including in response to a court order, subpoena or other lawful demand, or where necessary to protect the rights, property or safety of Elmariscourt, our guests or the public.
5.3 Business Transfers
If we are involved in a merger, acquisition, sale of assets or similar business transaction, your personal information may be transferred to the relevant successor entity. We will take reasonable steps to ensure that any successor entity honours the commitments made in this Privacy Policy.
5.4 With Your Consent
We may otherwise disclose your personal information to third parties where you have provided your express consent to that disclosure.
7. International Transfers of Personal Information
Some of our third-party service providers, including web hosting and analytics providers, may store or process personal information on servers located outside Australia. Where such transfers occur, we take reasonable steps to ensure that the overseas recipient handles your personal information in a manner consistent with the APPs, including through contractual arrangements that impose equivalent privacy obligations, or by relying on other mechanisms recognised under the Privacy Act 1988 (Cth).
By using the Website and providing us with your personal information, you acknowledge that your information may be transferred to, stored in, or processed in countries outside Australia. We do not transfer personal information internationally unless we have taken the steps described above.
8. Retention of Personal Information
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable Australian law. The following general retention periods apply to information collected through the Website:
| Category | Retention period |
|---|---|
| Enquiry and contact form data | Up to 2 years from the date of your last interaction, unless a longer period is required for legal or dispute resolution purposes. |
| Reservation request data | Up to 7 years from the date of the request, in line with general record-keeping obligations under Australian law. |
| Technical and device data (including logs) | Up to 12 months from the date of collection, unless a specific security incident investigation requires a longer period. |
| Marketing consent records | For as long as you remain subscribed and for a reasonable period thereafter to demonstrate compliance with consent requirements. |
When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner.
9. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:
- Transmission of data between your browser and our Website via Transport Layer Security (TLS) encryption;
- Access controls that restrict access to personal information to authorised personnel who need it to perform their duties;
- Regular review of our information security practices; and
- Contractual requirements placed on service providers to maintain appropriate security standards.
No method of transmission over the internet or method of electronic storage is completely secure. While we implement reasonable security measures, we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately at privacy@elmariscourt.com.
In the event of a data breach that is likely to result in serious harm to affected individuals, we will comply with our notification obligations under the Notifiable Data Breaches scheme established by the Privacy Act 1988 (Cth), including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals as required.
10. Your Rights in Relation to Your Personal Information
Under the Privacy Act 1988 (Cth) and the APPs, you have a number of rights in relation to the personal information we hold about you.
10.1 Right of Access
You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable time and provide the information in the manner you request, where it is reasonable and practicable to do so.
10.2 Right to Correction
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it. We will take reasonable steps to correct the information and, where appropriate, notify any third parties to whom we have disclosed the information.
10.3 Right to Withdraw Consent
Where we rely on your consent as the basis for processing your personal information (for example, for direct marketing or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To opt out of marketing communications, follow the unsubscribe link in any marketing email we send you, or contact us at privacy@elmariscourt.com.
10.4 Right to Complain
If you are dissatisfied with how we have handled your personal information, you have the right to make a complaint to us in the first instance. We will investigate your complaint and respond within a reasonable time. If you remain dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national regulator for privacy matters in Australia (see Section 12 below).
10.5 How to Exercise Your Rights
To exercise any of the rights described above, please contact us in writing at privacy@elmariscourt.com or by post to:
Privacy OfficerWe may need to verify your identity before fulfilling your request. We will not charge you a fee for making an access or correction request, although we may charge a reasonable fee to cover the cost of providing access if the request is complex or requires significant resources.
11. Responsible Gaming and Your Personal Information
Our casino facilities are available only to individuals who are 18 years of age or older. We do not knowingly collect personal information from persons under the age of 18 through this Website. If you believe that we have inadvertently collected information from a person under 18, please contact us at privacy@elmariscourt.com and we will take steps to delete that information promptly.
The New South Wales Government provides publicly available guidance and self-exclusion resources in connection with responsible gaming in New South Wales. These resources are accessible through the NSW Government's relevant public information channels. We encourage anyone seeking information about responsible gaming support to use those publicly available government resources.
12. Complaints to the Regulator
If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC), which is the independent national body responsible for privacy regulation in Australia. The OAIC provides guidance on privacy rights, accepts complaints about alleged breaches of the APPs, and publishes information about Australians' privacy rights.
You can contact the OAIC through its official website at www.oaic.gov.au or by post to:
Office of the Australian Information CommissionerGPO Box 5218
Sydney NSW 2001
Australia
We encourage you to contact us in the first instance so that we have an opportunity to resolve your concern before you escalate it to the OAIC.
13. Links to Third-Party Websites
The Website may contain links to external websites that are not operated or controlled by us. This Privacy Policy applies only to elmariscourt.com. We are not responsible for the privacy practices of any third-party website and we encourage you to review the privacy policies of any external sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices, applicable law or Website functionality. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Website after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.
15. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or about how we handle your personal information, please contact our Privacy Officer:
Privacy OfficerEmail: privacy@elmariscourt.com
We aim to acknowledge all privacy enquiries within 5 business days and to provide a substantive response within 30 days of receipt, unless the matter is particularly complex, in which case we will notify you of the extended timeframe.